Refund policy

• Premium and Premium+ — a permanent upgrade to one listing.
• Homepage and sidebar ads — a placement booked for specific calendar weeks.
• Newsletter sponsoring and directory submission — services we deliver by hand after you pay.

• We didn't deliver. A booked ad week didn't run, a sponsored article was never published, or a Premium upgrade didn't apply to your listing.
• Duplicate or accidental charge. You were billed twice for the same thing, or bought the same upgrade twice for one product.
• Before delivery starts. Newsletter sponsoring and directory submission are arranged manually, so if you change your mind before we begin, you get the whole amount back.
• We removed your listing for a reason that wasn't yours. If we take a paid listing down and the fault is ours, the purchase is refunded.

• The placement already ran. Once an ad week has been served, the visibility was delivered — that's the product.
• The article was published. A sponsored post that is live has been delivered.
• Results were disappointing. We sell placement, not outcomes. We can't promise clicks, signups, upvotes, or search rankings, and we don't refund because a launch went quietly.
• Your listing was removed under the rules. Missing the upvote bar, or taking your badge down, changes your listing but isn't a delivery failure on our side. Paid placement never exempts a listing from those rules — that's stated before you buy.

A Premium upgrade that no longer suits the product you bought it for can usually be moved to another product you own, which is often more useful than a refund. Ask and we'll do it.

Write to us from the address that made the purchase, via our contact page, with the product name and roughly when you paid. We aim to reply within a few working days. Approved refunds go back to the original payment method through Stripe, and typically land within 5–10 working days depending on your bank.

Statutory rights in your country come first — where local consumer law gives you a stronger right to cancel than this page does, that law applies.

Note for the site operator: this reflects how the product actually behaves today. Before launch, have it reviewed for your jurisdiction, add your legal entity and a real support address, confirm it matches what Stripe shows at checkout, and remove this note.